DC Collectibles Addresses Batman: The Animated Series Quality Control Issues, Re-works Upcoming Assortments

DC Collectibles updated their blog with some big news on the Batman: The Animated Series figures.

We received fan questions asking about quality issues with DC Collectibles product, so we wanted to take a moment to give you a look at where we are and what we are doing going forward.

Some fans have mentioned damaged product or brittle parts with our Batman Animated action figure line. We are currently evaluating the production process for these action figures and have instituted some additional reviews in order to improve and catch any quality issues. Be reassured that quality will be improving going forward.

For those of you more interested in specifics, here are some details. We have traditionally used a polycarbonate for smaller joints on our plastic action figures. This is sometimes referred to as the “clear plastic.” Based on our early reviews of samples sent from the factories the products held up under testing. Since then, however, in part as a result of fan feedback that we received, it has become clear that we can make the smaller joints in our action figures even stronger.

Starting with most products in 2015, we are upgrading to POM (aka polyoxymethylene) for those joints previously made in polycarbonate. This is a stronger plastic that allows it to be molded in a color instead of clear. We have heard from our fans loud and clear that this is the number one issue for our action figures.

We will continue to use PVC (aka polyvinyl chloride) for the larger size joints (such as elbows and knees), ABS (acrylonitrile butadiene styrene) for harder plastics and on a case by case basis, we will be thickening the size of very small joints. This may affect some of the aesthetic look of the small Batman Animated characters but we feel the balance between look and quality will be appropriate.

In addition to the material change, we have changed our quality review process and extended our production timeline to ensure we can deliver the best products.

Wow! That was a lot of long sounding words! But hopefully this background information helps reinforce to you, our fans, that we are dedicated to improving our product so that you have the best experience possible. And we want to make sure we’re always improving. You can help us by sending your feedback to our e-mail address: DCCollectibles@DCEntertainment.com

As we start to share even more info on our Batman Animated action figure line, questions have been pouring in. While you will have to wait until Toy Fair for some more figure announcements, you can go the DC Comics blog right now to take the poll of which figures you would like to see going forward.

We also have updates on the announced series of action figures. Because of the new changes to our quality control, we have delayed Wave 2 of the Batman Animated figures. The new plan is to have the Joker, Man-Bat and Robin release in March of 2015. Poison Ivy will be released later in 2015 as we want to be sure that her smaller joints are working perfectly. Wave 3A will now feature Killer Croc and the Creeper and will release in May 2015 while Wave 3B will feature Poison Ivy, Robin (from The New Batman Adventures) and Harley Quinn and release in June 2015.

We understand delaying the product causes frustration, but want to make sure you’re getting the best quality and are able to enjoy the figures to the fullest

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